Danube Tower

The following sales and delivery conditions are valid exclusively for all sales and deliveries that are initiated and processed over the Internet:

Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H
Donauturmstrasse / Mispelweg 8
A-1220 Wien

Tel: +43 (1) 263 35 72
E-mail: reservierungen@donauturm.at

Commercial register number and court:
99156V Vienna Commercial Court

Products
Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H offers tickets and vouchers at the box office of Danube Tower in Vienna and via the online store. The purchase of a ticket to visit the Danube Tower in Vienna entitles the holder to one-time admission to the Danube Tower. The ticket loses its validity when the holder leaves the Danube Tower.

Children of the ticket holder that are under the age of 5 and that accompany their parents or guardians are permitted to visit the Danube Tower in Vienna free of charge.

The customer is liable for the ticket in the event of loss, theft or misuse from the time he or she receives the ticket. Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H. will not replace the ticket.

Sale on the Internet
The range of goods on the website of Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H does not represent a binding offer for the agreement of a purchase contract. The representation merely invites the customer to send an offer in the form of an order.


Purchase price
The only valid prices are those given in the website. Where no other information is provided our prices are gross prices including statutory VAT but excluding all costs associated with shipping.

In the case of contracts for gastronomic services the invoices are payable on site immediately or within 14 days of the invoice data without deduction.

Purchased tickets cannot be exchanged or refunded. Exceptions to this clause are at the sole discretion of Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H.

The commercial resale of tickets to third parties requires the advance approval of Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H.

All shipping costs are born by the buyer.

 

Payment, delivery and service conditions and delivery period
The delivery period is 3 – 5 working days (delays may occur in the period leading up to Christmas). It begins on the day the order confirmation is sent and is upheld as long as the goods have left the sender by the delivery deadline.

The goods are shipped to the delivery address provided by the buyer and only within Austria and Europe.

Revocation policy / Right of withdrawal: conditions, deadlines and procedures
The consumer has a right of revocation for contracts agreed outside the business premises and distance selling contracts. You are entitled to revoke the contract within 14 days without providing reasons. The deadline for revocation is 14 days from the day on which you or a third party named by you, who is not the carrier, takes or take possession of the goods. In the case of one order for several types of goods that are delivered separately or an order for goods that are delivered in several partial deliveries or pieces, the deadline for revocation begins on the day on which you or a third party named by you, who is not the carrier, takes or take position of the last goods, partial delivery or piece. In order to exercise your right to revocation you must inform us of your decision to revoke at the following address:

Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H
Donauturmstrasse / Mispelweg 8
A-1220 Wien

in the form of a clear declaration (e.g.: a letter send by mail, fax or e-mail) of your decision. You can use the enclosed sample revocation form for this purpose but this is not obligatory. In order to meet the deadline for revocation it is sufficient that the declaration that you are exercising your right to revoke is sent before the passing of the revocation deadline.

If you revoke this contract, we must refund to you all payments that we have received from you immediately and at the latest within fourteen days of the day on which we received your declaration of revocation of this contract. We will use the same method of payment for this refund that you used in the original transaction except if something is agreed to the contrary; you will not be charged any fees for this refund in any event. If the method of the original payment is not available for the refund (e.g. cash on delivery), the refund will be made by bank transfer to a bank account that you provide to us.

You must return or submit the goods immediately and in all events at the latest within 14 days of the day on which you inform us of your revocation of this contract, to

Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H
Donauturmstrasse / Mispelweg 8
A-1220 Wien

The deadline is upheld if the goods are sent before the end of the fourteen-day deadline. We can refuse the refund until we have received the goods or you have provided proof that you have returned the goods, whichever is the earlier. You are responsible for the direct costs of returning the goods.

You are only responsible for any loss in the value of the goods if this loss of value can be attributed to handling of the goods that is not necessary for the testing of the quality, characteristics and functioning of the goods.

In the event of revocation / withdrawal the consumer is responsible for the costs of returning the goods.

Cancellations

In the event of withdrawal by an organiser or of fixed theme night the following cancellation rates are considered agreed:
14 to 10 working days before the event: 25 %
9 to 5 working days before the event: 50 %
4 working days before the event: 100 %

Guarantee and liability
Defective goods must be returned to us immediately. We will either rectify the goods or will provide the buyer with replacement goods that are not defective, at our option.

We are only liable for further claims and rights in the event of intent or gross negligence. Any other liabilities are excluded. This particularly includes replacement for consequential damage, other indirect damage and loss or loss of profits as a result of inadequate, omitted or late delivery.

Court of jurisdiction, choice of law, miscellaneous
Where this is not a consumer transaction within the meaning of the Austrian Consumer Protection Act (KSchG) only Vienna can be agreed as a court of jurisdiction. However we are entitled to also mount actions against the buyer at our own discretion at the general court of jurisdiction of the buyer.

Purchase of a voucher is not equivalent to a reservation! Therefore please do not forget to make a corresponding reservation for your desired date.

A reservation only becomes valid with a positive confirmation from Donauturm.

Austrian law is considered agreed until mandatory statutory directives decree otherwise in accordance with the home jurisdiction of the buyer.

In the event that individual conditions are invalid this will not affect the effectiveness of the remaining conditions in these terms and conditions.

The place of fulfilment for all obligations resulting from this contractual relationship, subject to these terms and conditions, is Vienna.

The buyer is expressly informed that we store and process personal data as necessary for processing the contract in machine-readable form. The buyer confirms his or her express agreement with the recording of this address data in our customer file.