Whistleblowing System
The whistleblowing system of Donauturm Aussichtsturm- und Restaurantbetriebsgesellschaft m.b.H. enables employees, partners and other individuals with a professional connection to the Donauturm to confidentially report suspected breaches of the law, misconduct or violations of internal policies.
We review incoming reports carefully and impartially. They help us investigate potential wrongdoing and take appropriate action.
Submit a Confidential Report
You can submit your report to:
Please describe the circumstances as accurately as possible. Particularly helpful information includes what happened, when and where the incident occurred, and who was involved. Where available, you may attach relevant documents.
Please provide only information and personal data necessary to assess your report. You may supplement or correct a report after submitting it.
Confidentiality and Protection
Your report will be treated confidentially. Access is restricted to authorised individuals insofar as necessary to handle the report. Your identity and the identities of other individuals mentioned in the report are protected in accordance with applicable law.
Reports that meet the legal requirements of the Austrian Whistleblower Protection Act (HinweisgeberInnenschutzgesetz, HSchG) are covered by its protection provisions, including protection against retaliation. Not every report concerning a violation of internal policies automatically falls within the scope of this Act.
Acknowledgement and Feedback
For written reports within the scope of the Austrian Whistleblower Protection Act, we acknowledge receipt without undue delay and no later than seven calendar days after receipt, provided a means of contacting you is available.
We will not send an acknowledgement if you expressly request not to receive one or if doing so could jeopardise the protection of your identity.
No later than three months after receiving such a report, we will inform you of any follow-up action taken or planned, or the reasons for not pursuing the report, provided a means of contacting you is available. We may contact you with further questions if additional information is needed to assess your report.
Anonymous Reports
Employees may also submit reports using the internal anonymous reporting box.
For reports submitted by email, the sender’s address and information contained in the message may reveal your identity. A report is not anonymous merely because you do not wish to receive feedback.
Anonymous reports are also assessed to determine whether they are substantiated. However, without a means of contacting you, we cannot ask further questions or provide individual feedback.
Other Reporting Channels
In addition to the whistleblowing system, you may raise concerns with the Human Resources department, the works council or management. You do not have to use these channels before submitting a report to whistleblower@donauturm.at.
Your right to contact a competent external reporting body in accordance with applicable law remains unaffected.
Data Protection
Personal data is processed insofar as necessary to receive, assess and document your report and to carry out any required follow-up action.
Further information about the legal bases, retention periods and your data protection rights can be found in the “Whistleblowing System” section of our Privacy Policy.
Contact for Reports
This address is intended exclusively for reports concerning suspected breaches of the law, misconduct or compliance concerns.
For general enquiries about tickets, reservations or your visit, please contact our Welcome Desk: